Effective July 2026
These terms explain how Hawilma Fumigation & Janitorial Services (HFJS) works with you. By booking a service with us, you agree to them. They are written in plain language on purpose — if anything is unclear, ask us on WhatsApp before you book.
1. Who we are
HFJS is a professional cleaning and fumigation company based at Y21 Alafia Street, Pantang PNT (GM-085-7730), Accra, Ghana, operating since 2021. Contact: 055 026 7502 (phone & WhatsApp) · hajanfum@gmail.com.
2. Quotations
- Quotations are free and are issued in writing, usually through WhatsApp, based on the description, photos and information you provide.
- A quotation is valid for 14 days unless stated otherwise.
- If the actual site or job differs materially from what was described (for example, a larger area, heavier soiling, or a more advanced infestation), we will tell you before proceeding and agree any revised price with you first. We do not spring surprise charges.
3. Booking, access and site conditions
- A job is confirmed once you accept the written quotation and we agree a date and time.
- You agree to give our team reasonable access to the premises at the agreed time, including water and electricity where the service requires them.
- Please secure or remove cash, jewellery, fragile items and important documents before we arrive, and tell us in advance about anything hazardous or unusual on site.
4. Fumigation safety and re-entry
- Fumigation must be carried out with the premises vacated by all people and pets, as directed by our team.
- Re-entry times are: about 3–5 hours after simple spraying, and 12–24 hours after heavy spraying. Our team will confirm the exact time for your job and give you a safety briefing after the service.
- We use approved chemicals, correct dilution, protective equipment and warning signage on every fumigation job. Please follow all safety instructions we give — they exist to protect you.
5. Payment
- Payment is as stated on your quotation. Unless agreed otherwise in writing, payment is due on completion of the job.
- For contract clients (routine cleaning), payment terms are set out in the service agreement.
6. Cancellations and rescheduling
- Plans change — just tell us. We ask for at least 24 hours’ notice to cancel or reschedule a booked job.
- If our team arrives at the agreed time and cannot access the premises, we may charge a reasonable call-out fee before rebooking.
7. Our workmanship promise
- No job is finished until it has been checked against our quality checklist and signed off by you or your representative.
- If you find something we genuinely missed, report it within 48 hours of the job and we will return to put it right at no extra cost. This is our promise on workmanship; it does not cover new dirt, new infestations or damage occurring after we leave.
- Pest control outcomes depend on the infestation and the environment. Where a treatment plan includes follow-up visits, results are assessed across the plan, not a single visit.
8. Damage and liability
- Our teams are trained and supervised, and we take reasonable care with your property at all times.
- If you believe our team damaged something, report it to us within 48 hours with photos and we will investigate promptly and fairly.
- We are not responsible for pre-existing damage, normal wear and tear, defects that cleaning reveals rather than causes (for example, worn finishes under heavy soiling), or items we advised could not be safely treated.
- Our total liability for any job is limited to the amount you paid for that job, except where the law does not allow such a limit.
9. Changes to these terms
We may update these terms from time to time. The version on this page applies to new bookings from its effective date.
10. Governing law
These terms are governed by the laws of the Republic of Ghana.
Questions?
Message us on WhatsApp at 055 026 7502 — we are available 24/7.